Privacy Policy
Last updated: 1st September 2025
MBCOL (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our website.
By using our website, you agree to the terms of this Privacy Policy.
Information We Collect
We may collect and process the following types of personal information:
Personal details you provide: such as your name, email address, phone number, and any other details you submit via our online forms (e.g. enquiries, service requests, or general contact).
Service-related information: details relevant to the funeral arrangements or enquiries you make through us.
Technical data: such as your IP address, browser type, device information, and how you interact with our website (collected via cookies or analytics tools).
How We Use Your Information
We use your personal information for the following purposes:
To respond to your enquiries and provide funeral arrangement support.
To communicate with you regarding the services you request.
To improve our website and services.
To comply with legal and regulatory requirements.
(With your consent) to send you relevant updates or information about our services.
We will never sell your personal data.
Legal Basis for Processing
We process your personal data under one or more of the following bases:
Contractual necessity – to provide the services you request.
Legal obligations – to comply with applicable laws and regulations.
Legitimate interests – to operate and improve our services.
Consent – where you have agreed to receive further communication.
Sharing Your Information
We may share your personal data with trusted third parties where necessary to deliver our services, such as:
Funeral service providers (e.g. cemeteries, Local Authority, Affiliates).
IT service providers who support our website and systems.
Legal or regulatory bodies, where required by law.
All third parties are required to respect the security of your data and process it lawfully.
Data Retention
We will retain your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required by law.
Your Data Protection Rights
Under UK data protection laws (UK GDPR and Data Protection Act 2018), you have the right to:
Access the personal data we hold about you.
Request correction of inaccurate or incomplete data.
Request deletion of your data (subject to legal obligations).
Object to or restrict processing of your data.
Withdraw consent where processing is based on consent.
Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your rights have been violated.
Security of Your Information
We take appropriate technical and organisational measures to protect your personal data against loss, misuse, or unauthorised access. However, no method of online transmission or storage is completely secure.
Cookies and Tracking
Our website may use cookies or similar technologies to improve user experience, analyse website traffic, and tailor content. You can manage your cookie preferences through your browser settings.
For more details, see our Cookies Policy below.
Third-Party Links
Our website may contain links to other websites. We are not responsible for the privacy practices or content of those sites.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.
Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us in writing via email:
MBCOL